How we score villa managers
Nine public measures add up to 100 points. If a company does not publish something, it scores zero for it. Method checked 9 November 2026.
The nine measures
| Measure | Points | How it is scored |
|---|---|---|
| Airbnb guest ratings | 25 | Average rating across the manager's Airbnb portfolio from Airbtics. 4.0 scores 0, 5.0 scores 25, linear between. Not tracked scores 0. |
| Contract terms published | 15 | 5 each for a published fee, minimum term and notice period. |
| Owner reviews on Google | 15 | Adjusted rating up to 11.25, plus review count up to 3.75 (log scale, full at 500). |
| Owner results published | 10 | Highest level reached: none 0, headline figure with no villa or period 2, dated case study 5, owner report showing net to owner 8, verified by a third party 10. |
| Transparency | 10 | Legal company name 3, licence or NIB 3, street address 2, named principals or team 2. |
| Years trading | 10 | 1 point per year, full marks at 10 years. |
| Direct booking site | 5 | Guests can book the manager's villas on its own site. |
| In-house maintenance | 5 | Public evidence such as maintenance job ads or named maintenance staff, not just a claim. |
| BVRMA member | 5 | Listed on the BVRMA Member List 2026. |
The Google adjustment
A 5.0 from one review should not beat a 4.8 from 500. We pull each rating toward 4.5 by the weight of 25 reviews:
adjusted = (reviews x rating + 25 x 4.5) / (reviews + 25)
The adjusted rating scores 0 at 4.0 and 11.25 at 5.0. Review count adds up to 3.75 on a log scale, full at 500 reviews.
What the score cannot judge
The quality of day-to-day work, private complaints, unpaid suppliers, disputes that never became public, and anything a manager tells owners privately. A high score does not guarantee results for your villa. Use the six checks before signing.
Who is included
Managers with enough public owner-side information to score. Those without are listed as not scored and rechecked next round. Nobody pays for inclusion and companies are not notified before publication.
Updates
Scores are rebuilt every quarter from fresh data. Each page shows its check date. Weights may change between rounds, and any change is explained here.
Change log
9 November 2026: first scored round, eleven managers.